FAQ

Please contact us directly for international shipping requests. Availability and shipping costs may vary depending on the item and destination.

Please contact us as soon as possible with your order number and photos of the item or package. Our team will review the issue and help with the next steps.

Shipping timelines may vary depending on the item, delivery location, and selected shipping method. Once your order is processed, you will receive shipping updates through the email used at checkout.

Care instructions may vary by product and material. We recommend following the care label included with your item or contacting us if you have any questions. For best results, wash delicate linens and specialty items with care, and avoid harsh products unless recommended.

Once your order has shipped, tracking details will be sent to the email address used at checkout. You can use the tracking link to follow the delivery status of your package.

Yes, we do! Monogramming is available on the following products:

• Towels
• Tub Mats
• Bathrobes
• Shower Curtains
• Tablecloths
• Napkins
• Cosmetic Bag

You can add monogramming when placing your order on our website. Please allow 7–10 business days for customization before your order is shipped.

Yes! We offer personal appointments where one of our team members will guide you through our products and help you make the right selections. Perfect for kallahs, homeowners, or decorators. Contact us anytime to schedule—appointments are available at your convenience.

You can return most new, unopened items within 30 days of delivery for a full refund. We cover return shipping if the return is due to our error. To start a return, contact us with your order number and details. Refunds usually take up to four weeks after we receive your return.

Yes! You can choose store pickup at checkout for a convenient and easy way to get your order.

Yes! We offer free standard shipping on all orders over $199.00