Returns, Refunds & Exchanges Policy

Please contact us before returning any item. Returns sent without approval may not be accepted.

When contacting us, please include:

• Order number
• Product name
• Reason for return or exchange
• Photos, if the item arrived damaged, defective, or incorrect
• Photos of the packaging, if applicable

Most new and unopened items may be returned within 30 days of delivery for a refund.

To be eligible for return, items must be:

• Unused
• Unopened
• In original condition
• In original packaging, when applicable

Sale and clearance items are final sale and cannot be returned or exchanged.

All returns are subject to inspection and approval upon receipt.

Due to hygiene and product safety requirements, certain items cannot be returned.

• Non-returnable items include:
• Bath bombs
• Sachets
• Any opened items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect item
• Photos of the packaging
• Any other details that can help us review the issue

Please keep the item and original packaging until our team has reviewed your request.

If the issue is due to our error, such as an incorrect or defective item, we may cover the return shipping cost.

Please contact us within 7 days of receiving your order if the item is damaged, defective, or incorrect.

Exchanges are available for eligible items. Contact us with your order number and the item you would like to exchange. Our team will review your request and provide the next steps.

Online orders may be returned at our physical store, provided they meet the return eligibility requirements outlined above.

Please have your order number, order confirmation email, or the email address used for your purchase available when visiting the store. Our team will review the item and assist you with the return process.

Once your return is received and inspected, we will notify you about the refund status.

Approved refunds may take up to four weeks from the time you give your package to the return shipper. This includes the return shipment transit time, which may take 5-10 business days, the time it takes us to process your return once we receive it, which may take 3-5 business days, and the time it takes your bank or payment provider to process the refund, which may take 5-10 business days.